BOOKING POLICY

ARTICLE 1. CHECK-IN AND CHECK-OUT REGULATIONS:

A. Check-In Time:

Unless otherwise notified and/or confirmed by SQL:

  • Check-in time is from 2:00 PM on the day of arrival.
  • Early check-in requests before 2:00 PM must be notified in advance and subject to confirmation by SQL depending on room availability (additional charges may apply).
  • Early check-in before 6:00 AM will incur a fee equivalent to 100% of the 1-night room rate.
  • Early check-in from 6:00 AM to 12:00 PM will incur a fee equivalent to 50% of the 1-night room rate.
  • Early check-in fees must be paid at the time of confirmation of the early check-in request by SQL.

B. Check-Out Time:

Unless otherwise notified and/or confirmed by SQL:

  • Check-out time is no later than 12:00 PM.
  • Late check-out is subject to room availability and confirmation by SQL and will incur additional fees as follows:
    • Check-out from 12:00 PM to 2:00 PM: 50% of the 1-night room rate.
    • Check-out after 2:00 PM: 100% of the 1-night room rate.
  • The above early check-in/late check-out fees will be calculated based on (i) SQL's Public Rate when the Guest pays directly to SQL or (ii) the price according to the contract/agreement between SQL and the Partner if the Partner is the paying party.

ARTICLE 2. BOOKING POLICY

A. Currency: Room rates are calculated in Vietnamese Dong or US Dollars and are subject to applicable service charges & taxes.

B. Payment: Payment can be made in Vietnamese Dong (VND) or in foreign currency converted at the official exchange rate provided by SQL's website or OTAs at the time of payment. SQL accepts payment by Visa card, electronic payment gateway, or bank transfer.

C. Occupancy Regulations:

  • Maximum 3 people in a 1-bedroom apartment, including children under 6 years old: 02A & 01C/ 01A & 02C/ 03C.
  • Maximum 5 people in a 2-bedroom apartment, including children under 6 years old: 05C/ 04A & 01C/ 03A & 02C/ 02A & 02C. SQL does not accept Guests with more children than adults.
  • Maximum 7 people in a 3-bedroom apartment, including children under 6 years old: 07C/ 06A & 01C/ 05A & 02C/ 04A & 03C. SQL does not accept Guests with more children than adults.

D. Information to be provided to SQL:

  1. Information to be provided before arrival:

To ensure the best service quality from SQL and for the safety of the Guests, the Guest/Partner needs to provide SQL's reservation department with:

a. A list of all Guests (full name, date of birth, gender, ID card/citizen identification card, passport number, nationality, copy of temporary residence card):

  • For individual Guests: Must be sent to SQL's reservation department from the date of receiving the booking confirmation, but no later than the free cancellation deadline.

Changes to information: Any changes to the booking information or additional services compared to the original Service Request must be sent to SQL's reservation department and confirmed by the reservation department at least 07 days before the Guest's check-in date. If the change is not confirmed in advance, SQL has the right to take the following measures simultaneously:

  • Apply the Public Rate at SQL on the day the Guest checks in, and the Partner will be fully responsible for resolving any Guest complaints arising from the late provision of information.
  • In case of additional Guests (including children) without prior confirmation, the Guest/Partner will have to pay a corresponding surcharge according to SQL's regulations at the time of check-in (except for special cases confirmed by SQL).

2. Check-in procedures:

SQL will send the Guest/Partner information and instructions for self-check-in officially via email and/or through automated messages on OTAs before check-in time (5 hours before, except for other cases agreed upon and approved by SQL in advance).

*By agreeing to purchase and use SQL's services, the Guest agrees to allow SQL to use the Guest's information for statistical, stay management, and marketing purposes. SQL commits not to use/provide the Guest's information to third parties for other purposes except when required by competent state agencies or with the prior consent of the Guest.

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